We’ve created these policies and procedures to ensure that your experience with us is as smooth and enjoyable as possible. Please take a moment to review the following guidelines. If you have any questions, feel free to reach out to us.

1. Service Selection at Booking

When booking your appointment, please be sure to select all services you wish to receive. Additional services can be added at the time of your appointment for an additional cost, provided that they will not delay subsequent appointments.

2. Arrival Time & Late Policy

1. Arrival Time: We kindly ask that you arrive 5 minutes early to your appointment.
2. Grace Period: A 15-minute grace period is offered with prior notice. If you arrive more than 15 minutes late without prior notice, your appointment will be canceled to ensure we respect the time of others.
3. Late Fees:
4. If you arrive late without prior notice, a fee of $1.00 per minute will be applied.
5. If there is no response from you within 15 minutes of your appointment time, it will be considered a no-show, and your appointment will be canceled.
6. Late Arrival with Notice: If you provide prior notice but still arrive after the grace period, your appointment will be canceled, and a no-show fee will apply.
7. Running Late on Our End: If we are running behind schedule, we will notify you in advance via text as a courtesy.

3. Advanced Booking Only

We do not accept walk-ins or same-day appointments. All appointments must be booked in advance.

4. Deposit Policy

A 50% non-refundable deposit is required to book all services and classes. The deposit is applied to the total cost of the service.

1. Rescheduling: If you need to reschedule, you must do so at least 24 hours in advance to transfer your deposit to the new appointment. If you do not reschedule within this time frame, your deposit will be forfeited, and a new deposit will be required to book again.

5. Operating Hours

Our business operates Tuesday through Saturday, from 9:00 AM to 10:00 PM.

6. New Client Recommendations

1. Nail Clients: We recommend that new clients get a new set of nails as a safety precaution. Not all products work well together and can cause allergic reactions. Please ensure your previous set is removed before your appointment.
2. If you prefer not to get a new set, Finesse Nail Lounge is not responsible for potential issues arising from incompatible products.
3. Facial Clients: New clients must book a consultation before scheduling a facial. If no consultation is booked, your appointment will either be changed to a consultation or canceled.

7. Nail Removal Procedure

To protect the health of your natural nails, please avoid prying or biting your nails off. We recommend soaking them off completely in pure acetone. Do not drill or file them off. If you are unable to remove them at home, you can add this service to your appointment, and we will handle it for you.

8. Health of Natural Nails

For your safety, we cannot service individuals with extremely thin nails, damaged nails, or bleeding cuticles. If you’re unsure whether your nails are suitable for service, please email us a picture, and we will assess them.

9. Cancellation & Rescheduling

1. 24-Hour Notice: Cancellations or rescheduling must be done at least 24 hours in advance. Failing to do so will result in the forfeiture of your deposit and a charge of 100% of the service price.
2. You are allowed to reschedule once within the 24-hour period without losing your deposit. Any additional rescheduling or late notice will require a new deposit and full payment.

10. No-Show Policy

Any no-call, no-show appointments will result in a 100% charge for the service, and you will no longer be allowed to book future appointments with us.

11. Chargebacks

Any chargebacks initiated will result in the client being banned from booking future appointments. Additionally, legal action may be pursued.

12. Health & Safety Protocols

1. Face Masks: We require all clients to wear face masks during their appointments.
2. No Food/Drinks: We ask that you do not bring food or drinks to your appointment.
3. No Additional Guests: Please come alone to your appointment. If childcare is needed, please arrange it before your visit.

13. Health & Illness Policy

If you or anyone in your household is feeling unwell, please reschedule your appointment. If you arrive at your appointment appearing sick, we reserve the right to cancel your appointment for health and safety reasons.

14. Eyelash Extension Policy

For eyelash extension appointments, please arrive makeup-free and without any prior lashes. An additional fee will apply if we need to clean your face before starting.

15. Microblading Procedures

For microblading services, please review and complete the necessary forms before your appointment. Forms will be emailed to you and must be signed and returned prior to your appointment.

16. Refund Policy

Due to the nature of our services and products, Finesse Nail Lounge does not offer refunds. All sales are final.